Tôi đã viết thư cho USCIS chi nhánh Texas, và họ đã trả lời tôi như sau:
Greetings,
Thank you for contacting the Texas Service Center National Customer Service Center (NCSC) Follow-Up e-mail account.
We are unable to locate your file in our system based on the information you provided. In order to help us locate your application and provide you a status update, please contact customer service with the following information:
- Receipt number of the application in question, and
- Alien registration number, and
- Name and date of birth of the applicant.
In order to further assist with your request, this office only accepts an inquiry after an initial service request is made with the National Customer Service Center (NCSC). Based on the information provided, no record was found to show that you have previously placed an inquiry with our National Customer Service Center at 1-800-375-5283 or 1-800-767-1833 (TDD for the hearing impaired), regarding your case. You must first place an inquiry by calling the NCSC phone line. If 30 days have elapsed since you placed a service request and you have not received a response, you may then contact this e-mail address with the Referral Number in the subject line. This information is important and will assist us in better serving you.
To inquire about the acceptance, receipt, or rejection of applications, you may e-mail
LockboxSupport@dhs.gov.
If you do not have an application or petition filed with USCIS and/or need general immigration and citizenship information, you may visit
WWW.USCIS.GOV
If you have not first contacted the National Customer Service Center at 1-800-375-5283 and obtained a referral, you may not receive a further response on this inquiry.
Regards,
XM1134
Immigration Services Officer
USCIS - Texas Service Center
The email inquiry you sent to the Texas Service Center NCSC Follow-up email account contains Personally Identifiable Information (PII). As such, our response to this inquiry must be protected pursuant to the Privacy Release Act of 1974. Our response is redacted to protect personal identities.
Xin anh chị nào rành tiếng Anh, giúp tôi hiểu nội dung có nghĩa gì? Trân trọng cám ơn.